Privacy Policy

Last updated: January 24, 2025.

1. Introduction

Bitron values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect our users’ information, in compliance with the General Data Protection Law (LGPD – Law No. 13,709/2018) and other applicable regulations.

By using our services, you agree to the terms described in this policy.

2. Data collected

During your use of the Bitron platform, we may collect the following information:

2.1 Personal Data Provided by the User

• Full name;
• CPF or CNPJ (for companies);
• E-mail address;
• Phone number;
• Bank details (for deposits and withdrawals).

2.2 Automatically Collected Data

• IP address;
• Geolocation data;
• Device information (type, model, operating system);
• Cookies and platform navigation data.

2.3 Transaction-related data

• Transaction history for buying, selling or exchanging cryptocurrencies;
• Cryptocurrency wallet addresses.

3. Purpose of Data Use

The data collected is used for

• Enable the platform to function and offer our services securely;
• Comply with legal and regulatory obligations, including anti-money laundering (AML) and combating the financing of terrorism (CFT);
• Personalize the user experience;
• Send important communications, such as transaction confirmations and security notifications;
• Generate statistical reports, ensuring data anonymization.

4. Data Sharing

Bitron only shares your data with third parties in the following circumstances:

• Legal, regulatory or governmental authorities, as required by law;
• Payment partners and banks, to process transactions;
• Contracted service providers (such as hosting and security providers).

Under no circumstances do we sell your data to third parties.

5. Information security

Bitron adopts strict security measures to protect your data, including:

• End-to-end encryption for transactions and storage of sensitive information;
• Two-factor authentication (2FA) to protect access;
• Continuous monitoring against suspicious activity.

Despite our efforts, it is important to remember that no system is 100% secure, and we recommend that you also adopt good practices, such as using strong passwords.

6. User Rights

You, as the data subject, have the following rights:

• Request access to your personal data;
• Correct or update incomplete or incorrect information;
• Request the deletion of your data (where applicable);
• Withdraw your consent to the use of specific data;
• Request the portability of your data.

7. Data Retention

Your data will be stored for as long as necessary to fulfill the purposes described in this policy or as required by applicable laws and regulations. After this period, they will be deleted or anonymized.

8. Cookies and Tracking Technologies

We use cookies to improve your experience on the platform. Cookies allow us to store user preferences, offer personalized content and track activities on the platform.

You can manage your cookie preferences directly in your browser settings.

9. Changes to the Privacy Policy

Bitron reserves the right to update this Privacy Policy at any time. We will notify users of significant changes by means of notices on our platform or registered e-mails.

10. Contact Information

If you have any questions, suggestions or requests about this Privacy Policy, please contact our team.

This Privacy Policy has been drawn up to ensure transparency and compliance with current legislation, protecting the data and trust of our users.